Invoicing & VAT
Everything you need to know about invoices, VAT treatment and billing details on Puppymakelaar.
How does invoicing work?
After every successful payment (for a new listing, a renewal or a promotion), an invoice is automatically generated and sent by email.
An invoice will only be generated if you have entered a full billing address. If you do so at a later date, you can always find and download the invoice via My invoices.
VAT treatment by customer type
| Customer type | Identified by | VAT on the invoice |
|---|---|---|
| Belgian customer | Country = BE | 21% Belgian VAT |
| EU consumer (B2C) | EU country, no VAT number | 21% Belgian VAT (below the OSS threshold) |
| EU company (B2B) | EU country + valid VAT number | 0%: VAT reverse-charged |
| Outside the EU | Non-EU country | 0%: exempt from VAT |
Reverse-charged VAT (EU B2B)
If you are a business based in another EU country and you enter a valid VAT number, the reverse charge mechanism will apply. This means that we do not charge VAT: you declare the VAT in your own country in your normal VAT return.
Your invoice will then state "VAT reverse-charged" and include an explanation of the applicable EU directive.
Please ensure that your VAT number is entered correctly in your billing details before you pay.
OSS threshold for EU consumers
If our total turnover from EU consumers (customers without a VAT number outside Belgium) exceeds €10,000 per calendar year, we are obliged to register with the OSS portal (One Stop Shop). Above this threshold, we charge the VAT rate applicable in the customer's country rather than the Belgian rate.
As long as the threshold has not been reached, the standard Belgian VAT rate of 21% applies.
Enter billing details
Go to your profile and scroll down to Billing details. Please enter at least your address and town/city. Invoices will only be generated once you have done so.
- VAT number: compulsory for businesses wishing to apply the reverse charge mechanism. Format: country code + digits, e.g.
BE0123456789orDE123456789. - Country: please select your country correctly. This will determine the VAT treatment on all your future invoices.
- Company name: optional, but will appear on the invoice if entered.
Download invoices
All your invoices can be found under My invoices. You can download a PDF of each invoice.
Any questions about invoicing? Please get in touch via the contact page.
